1burl FAQ – all your questions answered here

Withdrawals to Mobile Banking (bKash/Nagad) typically take 15 minutes to 4 hours to be processed. Bank transfers may take 1–3 business days. Having your KYC verification completed before your first withdrawal ensures the fastest service.

Minimum withdrawal at 1burl ৳300. The maximum limit varies based on your account verification level. Standard accounts can withdraw up to ৳50,000 per day, while verified accounts have higher limits.

First, check your network connection. Then verify whether the transaction was successful in your mobile banking app. If money was deducted but not credited to your 1burl account, contact us with your transaction ID [email protected]to send an email. Issues are typically resolved within 2 hours.

1burl charges no fees on deposits. There are no charges from 1burl's side on withdrawals either. However, your mobile banking provider (bKash/Nagad) may apply their standard transaction charges.

Each bonus has its own wagering requirements. For the welcome bonus, this is typically 30x in bets are required. For example, if you receive a ৳1,500 bonus, you must wager ৳45,000 before you can withdraw. Withdrawals are not permitted until the wagering requirement on the bonus balance has been met.

Log in and navigate to the "Promotions" or "Bonus" tab. Daily login bonuses, weekly cashback, and special gaming bonuses are all available there. VIP members receive even more exclusive bonuses. Keep SMS and app notifications turned on so you never miss a bonus.

Yes! Share your referral link through 1burl's referral program. When a friend registers and makes their first deposit, you'll receive a bonus. Find your referral link in Account Settings. The more friends you refer, the more bonuses you earn.

Yes. All games at 1burl are certified RNG (Random Number Generator) technology. This means every outcome is entirely random and not predetermined. Third-party auditors regularly verify the fairness of all games.

On the Bet Page Select your preferred sport (cricket, football, etc.). You can place live bets on ongoing matches or pre-match bets on upcoming ones. Enter your stake, confirm the odds, and place your bet. Winnings are credited to your balance automatically based on the result.

Minimum bet at 1burl starts at just ৳10 onwards. Limits may vary by game. The minimum for Sports Betting is ৳50, while Live Casino tables have varying minimums depending on the game. VIP members enjoy the advantage of placing larger bets at high-roller tables.

Go to Account Settings → "Security" → and enable "Two-Factor Authentication". You'll receive an OTP on your mobile with every login. Even if your password is compromised, your account stays protected. Strongly recommended.

Change your password immediately and [email protected]to report it. 1burl's security team will investigate and take action. We can temporarily lock your account to keep it secure.

Yes. On iOS, Mobile Web App It runs as a web app. Open 1burl.win in Safari → tap "Share" → "Add to Home Screen" → Done! Tap the home screen icon to use it just like a native app.

When a new update is available, you'll be notified when you open the app. Download Page Download and install the latest APK from . Your existing data will not be lost – all information is securely stored on the server.

from the date VIP points are collected, 12 months remains active. Regular play keeps your points renewed. If there is no gaming activity for 3 months, your level may drop.

Contact support via Live Chat or email to file a complaint. Providing a detailed description and screenshots speeds up the resolution process. 1burl takes every complaint seriously and 72 hours and aims to send an official response within

Responsible Gaming page . Options include self-exclusion, deposit limits, and time limits. Contact support for free professional counselling. Seeking help is a sign of strength.